Proactive Quality Assurance:
Integrated checkpoints reduce human error in the process and prevent costly rework.
Leidel & Kracht is a medium-sized company based in Cologne with around 190 employees. For more than 50 years, it has been developing foam, packaging, and thermoforming solutions for the industrial, medical technology, and safety sectors.
In the past, all production processes were accompanied by printed work instructions. As a result, there was no real-time overview of production status or emerging issues, leading to coordination problems, delays, and unclear responsibilities.
Together with our development partner fme AG, we created a web app for production support that digitizes the entire manufacturing process, makes it transparent, and provides all relevant information in real time.
The result is a paperless production environment with clear responsibilities, faster response times, and significantly reduced coordination effort between teams.
Complex Production Processes Translated into an Intuitive, Role-Based UX
The web app translates complex production processes into simple, easy-to-understand interfaces tailored to each role on the shop floor.
Production workers and shift supervisors see exactly what they need for their task on their tablets: the current status, work instructions, material lists, and helpful images or PDFs.
Filters help them focus on relevant orders, and the sequence of tasks can be easily adjusted via drag and drop. The result is a workflow that is both intuitive and efficient.
Close Collaboration with the Project Team and Production Staff Ensures Practical Usability
After conducting initial interviews with employees in various roles and a one-day on-site visit to the production facility, we quickly translated the key functions into a prototype and tested them with the staff.
In short, iterative cycles, multiple “how does this work best?” sessions were held with shift supervisors and production workers to optimize the UX and UI. Issues were identified early and resolved immediately, which significantly increased user acceptance.
Less Process Errors Through End-to-End Digitalization
Instruct, record, document, verify — paper-based processes are a thing of the past. From now on, production is managed entirely through the web app. Mandatory steps ensure proactive quality assurance and prevent incomplete tasks, mix-ups, or rework.
At the same time, shift supervisors can prioritize directly where the work happens. Open approvals and issues are immediately visible and resolved quickly.
The result is faster response times and significantly reduced coordination effort.
Less Process Errors Through End-to-End Digitalization
Instruct, record, document, verify — paper-based processes are a thing of the past. From now on, production is managed entirely through the web app. Mandatory steps ensure proactive quality assurance and prevent incomplete tasks, mix-ups, or rework.
At the same time, shift supervisors can prioritize directly where the work happens. Open approvals and issues are immediately visible and resolved quickly.
The result is faster response times and significantly reduced coordination effort.
Instruct, record, document, verify — paper-based processes are a thing of the past. From now on, production is managed entirely through the web app. Mandatory steps ensure proactive quality assurance and prevent incomplete tasks, mix-ups, or rework.
At the same time, shift supervisors can prioritize directly where the work happens. Open approvals and issues are immediately visible and resolved quickly.
The result is faster response times and significantly reduced coordination effort.
Success factors of collaboration
Requirements Analysis and Process Mapping
Systematic documentation of all production processes as the foundation for the web app.
Information Architecture Design
Structuring the information architecture with clear roles, intuitive navigation, and purpose-driven user journeys.
Role-Based UX Design
Translation of complex processes into intuitive, role-specific interfaces.
UI Design and Prototyping
Tested interfaces that all employees can understand and use immediately.
User-Centered Design
Close involvement of production staff and shift supervisors throughout the design process.
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